Privacy Policy

Overview

Latch ("we," "our," or "us") helps you set internet boundaries on your devices. This policy explains what we collect, why we collect it, and the choices you have. If something here conflicts with platform disclosures (such as Apple’s), follow the more protective requirement for you.

What we collect

Depending on how you use Latch, we may process:

• Account and subscription data — such as an email or opaque account identifier, plan status, and payment confirmations processed by app store platforms.
• Support communications — messages you send us and replies we send back.
• Diagnostics — limited operational data (for example crash logs or anonymized usage) if you opt in or if required to operate the service.

Many Latch features are designed to prioritize on-device processing for policies, schedules, and summary insights. Where cloud sync or family features exist, we aim to sync only what is necessary to deliver those features.

Browsing activity and filtering

Network filtering may require examining domain information to apply your rules. We do not sell your browsing history, and we do not use it for third-party advertising. We may maintain category intelligence and blocklist updates as part of operating the product.

How we use information

We use information to provide, secure, and improve Latch, including:

• Enforcing the boundaries you configure
• Showing in-app summaries and status you expect
• Preventing abuse, fraud, and unsafe tampering with controls
• Complying with law and responding to lawful requests

Sharing

We share information with service providers who assist us (such as hosting, analytics where enabled, or customer support tooling), subject to confidentiality obligations. We may also share information if required by law or to protect rights, safety, and integrity.

Retention

We retain information only as long as needed for the purposes described here, unless a longer period is required by law. You can request deletion of certain account data where applicable by contacting us.

Children

Latch may be used in household contexts. If you believe we have collected personal information from a child in a way that is not permitted, contact us and we will take appropriate steps.

Your choices

Depending on your region, you may have rights to access, correct, delete, or export personal information, and to object to or restrict certain processing. You can also adjust in-app privacy settings where available.

Contact

Questions about this policy: privacy@latch.app (placeholder—replace with your real address before launch).

Changes

We may update this policy from time to time. We will post the updated version with a new “Last updated” date and, where appropriate, provide additional notice in the app.