Support

We are here when you need a hand with Latch on iPhone or iPad.

Email us

For questions, feedback, or account issues, write to app@latch.family. We read every message and reply as soon as we can.

After you install Latch, open the Home tab and tap Support for the setup guide and troubleshooting tips that match the version on your device.

If something looks off, include your device model and iOS version in your email so we can reproduce what you are seeing.

For how we handle data, see our Privacy Policy. For terms of use, see our Terms of Service.